Thank you for shopping with Jackendamen. We hope you love your purchase, but if you’re not completely satisfied, we’re here to help. Please read our return and refund policy below.
1. Return Eligibility
We accept returns within 14 days of the delivery date. To be eligible for a return:
- Items must be unused, unworn, and in original condition
- All tags, labels, and packaging must be intact
- Proof of purchase (such as your order number or receipt) is required
Items that cannot be returned include:
- Final sale or clearance items
- Customized or altered garments
- Gift cards
- Items showing signs of wear, stains, or damage
2. How to Start a Return
To request a return, please email us at [email protected] with the following details:
- Your order number
- The item(s) you wish to return
- The reason for the return
We will respond with return instructions and a return shipping address. Please do not send your return without first contacting us.
3. Return Shipping
Customers are responsible for return shipping costs unless the item was defective or incorrect.
We recommend using a trackable shipping service and keeping your shipping receipt.
We are not responsible for returns lost or damaged during transit.
4. Refunds
Once your return is received and inspected, we will notify you by email. If approved, a refund will be issued to your original payment method within 5–10 business days.
Please note that original shipping fees are non-refundable.
5. Exchanges
We do not offer direct exchanges at this time. If you would like a different size or style, please return your original item and place a new order separately.
6. Damaged or Incorrect Items
If you received a defective, damaged, or incorrect item, please contact us within 7 days of receiving your order. Include your order number, clear photos of the item, and a brief description of the issue. We will resolve it with a replacement or refund at no extra cost to you.
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank or credit card account again
- Contact your payment provider (some banks take extra time to post refunds)
- If you still haven’t received your refund, please contact us at [email protected]
8. Contact Us
If you have any questions or concerns about returns or refunds, feel free to reach out to our customer service team at [email protected]. We’re here to help.