Thank you for shopping with Jackendamen. We’re committed to delivering your order safely and on time. Please review our shipping policy for details on processing times, delivery options, and more.
1. Order Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays) after your purchase. You will receive an email with tracking information once your order ships. Please note that during peak seasons such as Oktoberfest, processing times may be slightly delayed.
2. Domestic Shipping
We offer the following shipping options within [Your Country/Region]:
- Standard Shipping: 5–8 business days
- Expedited Shipping: 2–4 business days (additional fee applies)
- Free Standard Shipping for orders over $129
Shipping costs are calculated at checkout based on your location and the weight of your order.
3. International Shipping
We ship to most countries worldwide. Delivery times and rates vary depending on the destination and shipping method:
- Standard International Shipping: 7–15 business days
- Expedited International Shipping: 3–7 business days
International customers are responsible for any customs duties, VAT, or import taxes that may apply in their country. We are not responsible for delays caused by customs.
4. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your package through the carrier’s website.
5. Shipping Address Accuracy
Please double-check your shipping address when placing your order. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses. If you need to make a change, contact us immediately before the order is shipped.
6. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, contact us at [email protected] within 7 days of delivery. We will assist you in resolving the issue, including replacements where appropriate.
7. Undeliverable Packages
If a package is returned to us due to a failed delivery attempt or incorrect address, we will contact you to arrange reshipment. Additional shipping fees may apply.
8. Shipping Restrictions
At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or countries restricted by international shipping regulations.
9. Contact Us
If you have any questions or concerns regarding your shipment, please reach out to our customer support team at [email protected].